Website Policies
Terms and Conditions
1. Introduction
Welcome to [Electricx Hypercharge Private Limited]! By accessing or using our website, you agree to comply with these Terms and Conditions. If you disagree, you may not use our services.
2. Definitions:
- User: Any individual or entity accessing our website.
- Service: Any product or service provided by [Electricx Hypercharge Private Limited].
3. User Obligations
- Provide accurate and up-to-date information.
- Avoid unauthorized access or misuse of our website.
4. Intellectual Property Rights
All content, including logos, text, and images, is owned by [Electricx Hypercharge Private Limited] and protected by intellectual property laws
.
5. Limitation of Liability
[Electricx Hypercharge Private Limited] is not responsible for damages arising from the use or inability to use our website.
6. Governing Law
These terms are governed by Indian law. Any disputes will be resolved under the jurisdiction of [Gurgaon, HR, India].
Privacy Policy
1. Information We Collect
- Personal data (name, email, phone number).
- Cookies and usage data.
2. Purpose of Data Collection
- To improve our services.
- For marketing and promotional activities.
3. Data Sharing
We do not sell user data. Data is shared only with trusted third-party providers to deliver our services.
4. User Rights
Users can request access, modification, or deletion of their personal data.
5. Security
We implement industry-standard measures to protect user data.
Refund and Cancellation Policy
1. Refund Conditions
- Refunds are issued if the request is made within 7 working days of refund request.
- Refunds will sent directly to wallet/origin account of payment.
- Refunds request will be accepted in case of EV charging failure & wallet deduction.
2. Cancellation Process
- Users can cancel orders by contacting our support team at support@eletricx.in / it can be done by mobile app also.
- Cancellation request can be done only, before shipping the product/services.
3. Refund Timeline
Refunds will be processed within 7 business days after approval.
Pricing Policy
1. Pricing in INR
All prices are listed in Indian Rupees (INR).
2. Taxes and Charges
Prices include all applicable taxes unless stated otherwise.
3. Changes in Pricing
[Electricx Hypercharge Private Limited] reserves the right to modify prices without prior notice.
Shipping Policy
1. Delivery Timelines
- Minimum: 2 business weeks.
- Maximum: 4 business weeks.
2. Shipping Areas
We deliver across India. For shipping, additional charges may apply.
3. Delays and Lost Shipments
- In case of delays, users will be notified promptly.
- For lost shipments, users can contact our support team for a resolution.
4. Contact for Queries
Email: support@electricx.in
Phone: +91 9354428615.