Website Policies
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Terms and Conditions
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1. Introduction
Welcome to [Electricx Hypercharge Private Limited]! By accessing or using our website, you agree to comply with these Terms and Conditions. If you disagree, you may not use our services.
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2. Definitions:
- User: Any individual or entity accessing our website.
- Service: Any product or service provided by [Electricx Hypercharge Private Limited].
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3. User Obligations
- Provide accurate and up-to-date information.
- Avoid unauthorized access or misuse of our website.
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4. Intellectual Property Rights
All content, including logos, text, and images, is owned by [Electricx Hypercharge Private Limited] and protected by intellectual property laws
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5. Limitation of Liability
[Electricx Hypercharge Private Limited] is not responsible for damages arising from the use or inability to use our website.
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6. Governing Law
These terms are governed by Indian law. Any disputes will be resolved under the jurisdiction of [Gurgaon, HR, India].
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Privacy Policy
1. Information We Collect
- Personal data (name, email, phone number).
- Cookies and usage data.
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2. Purpose of Data Collection
- To improve our services.
- For marketing and promotional activities.
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3. Data Sharing
We do not sell user data. Data is shared only with trusted third-party providers to deliver our services.
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4. User Rights
Users can request access, modification, or deletion of their personal data.
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5. Security
We implement industry-standard measures to protect user data.
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Refund and Cancellation Policy
1. Refund Conditions
- Refunds are issued if the request is made within 7 working days of refund request.
- Refunds will sent directly to wallet/origin account of payment.
- Refunds request will be accepted in case of EV charging failure & wallet deduction.
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2. Cancellation Process
- Users can cancel orders by contacting our support team at support@eletricx.in / it can be done by mobile app also.
- Cancellation request can be done only, before shipping the product/services.
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3. Refund Timeline
Refunds will be processed within 7 business days after approval.
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Pricing Policy
1. Pricing in INR
All prices are listed in Indian Rupees (INR).
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2. Taxes and Charges
Prices include all applicable taxes unless stated otherwise.
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3. Changes in Pricing
[Electricx Hypercharge Private Limited] reserves the right to modify prices without prior notice.
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Shipping Policy
1. Delivery Timelines
- Minimum: 2 business weeks.
- Maximum: 4 business weeks.
2. Shipping Areas
We deliver across India. For shipping, additional charges may apply.
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3. Delays and Lost Shipments
- In case of delays, users will be notified promptly.
- For lost shipments, users can contact our support team for a resolution.
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4. Contact for Queries
Email: support@electricx.in
Phone: +91 9354428615.